Why Isn’t My iPhone 13 Screen Turning Off? Troubleshooting Tips

Is your iPhone 13 screen refusing to turn off? You’re not alone. Many users have encountered this issue, and it can be quite frustrating. Thankfully, there are a few steps you can take to resolve the problem. In this article, we will guide you through the process of troubleshooting and fixing the issue, so you can get your iPhone screen to turn off as it should.

You can also watch this video about why your iPhone 13 screen isn’t turning off for additional information.

Step by Step Tutorial: Fixing iPhone 13 Screen That Won’t Turn Off

Before we dive into the steps, it’s important to understand why this issue might be occurring. It could be due to a software glitch, a setting that needs adjusting, or a more serious hardware problem. The following steps will help you pinpoint and fix the issue.

Step 1: Check Auto-Lock Settings

Ensure your Auto-Lock settings are configured correctly.

The Auto-Lock feature on your iPhone controls how long your screen stays on after you’ve stopped using it. If this is set to ‘Never,’ your screen won’t turn off automatically. You can find this setting in the ‘Display & Brightness’ section of your Settings app.

Step 2: Restart Your iPhone

Perform a restart to see if that resolves the screen issue.

Sometimes, a simple restart can fix minor software glitches that could be causing your screen to stay on. To restart your iPhone 13, press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.

Step 3: Update iOS

Ensure your iPhone 13 is running the latest version of iOS.

Outdated software can sometimes cause unexpected issues like your screen not turning off. Check for any available software updates in the ‘General’ section of your Settings app and install them if necessary.

Step 4: Reset All Settings

Reset all settings to their defaults.

If none of the above steps have worked, you may need to reset all settings on your iPhone. This won’t delete any of your apps or personal data, but it will reset system settings to their defaults. You can do this in the ‘General’ section of your Settings app, under ‘Reset.’

Step 5: Contact Apple Support

If all else fails, get in touch with Apple Support.

If you’ve tried all the steps above and your screen is still not turning off, it may be time to contact Apple Support. They can provide further assistance and, if necessary, repair options for your iPhone 13.

After completing these actions, your iPhone 13 screen should turn off as expected when not in use. If the problem persists, it may be a sign of a more serious issue that requires professional support.

Tips for Maintaining Your iPhone 13 Screen

  • Regularly update your iOS to the latest version to avoid software glitches.
  • Avoid setting your Auto-Lock to ‘Never’ unless necessary.
  • Restart your iPhone periodically to keep it running smoothly.
  • Be cautious with third-party apps that may affect your screen settings.
  • Consider visiting an Apple Store or authorized service provider if problems persist.

Frequently Asked Questions

Why is my iPhone 13 screen staying on?

It could be due to incorrect Auto-Lock settings, a software glitch, or a hardware problem.

How do I adjust my Auto-Lock settings?

Go to ‘Settings,’ then ‘Display & Brightness,’ and tap on ‘Auto-Lock’ to adjust the timing.

Will restarting my iPhone 13 delete any data?

No, restarting your device does not delete any personal data or apps.

What does resetting all settings do?

It returns all system settings to their original defaults without affecting your personal data.

When should I contact Apple Support?

If you’ve followed all the troubleshooting steps and your issue persists, it’s time to contact Apple Support.


  1. Check and adjust Auto-Lock settings.
  2. Restart your iPhone 13.
  3. Update iOS to the latest version.
  4. Reset all settings to their defaults.
  5. Contact Apple Support if necessary.


Dealing with an iPhone 13 screen that won’t turn off can be a nuisance, but it’s usually fixable with a few simple steps. From checking your Auto-Lock settings to updating your iOS and restarting your device, these solutions can help get your iPhone back to functioning as it should. If you’ve gone through all these steps and still encounter the issue, don’t hesitate to reach out to Apple Support for further assistance. Remember, keeping your iPhone updated and regularly restarting it can prevent many common issues, so make it part of your routine. Here’s to enjoying a fully functional iPhone 13 with a screen that knows when it’s time to take a break!

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